“Mission” ---- NPO Capacity Building Series One

• NPO’s Obligation & Responsibility

1. Mission is an organization’s reason for existing
2. Endow Mission with Vitality

• Challenges to the Mission

1. Staying the Course
2. Shifting Priorities
3. Adapting to Changing Times
4. Resisting Temptation

• The Three “MUSTs” of A Successful Mission

1. Do better what you already do well. – move on your strengths
2. Do what you have resources and competence to do well – have choice
3. Do what we really believe in – value orientated

• Mission Statement - Setting Concrete Action Goals

“The Board” ---- NPO Capacity Building Series Two  

• A New Vision for Government Boards

• Designing Policies That Make A Difference

• Focusing on Results: Clarifying & Sustaining the Organization’s Mission

• Setting Limits: Standards of Ethics

• Strong Boards Need Strong Executives: The Board-Executive Relationship

• The Board’s Responsibility for Itself

• Officers & Committees

• Making Meetings Work

• Redefining Excellence in Governance: Strategies for Board Leadership

“Developing an Excellent Team” ---- NPO Capacity Building Series Three

• “Everyone’s Decision”

• Make Everyone Grow

• Appropriate Person, Appropriate Job

• Build and Keep An Excellent Team

1. Identify everyone’s Core Strengths
2. Team Leader — Purpose, Role, & Characteristics
3. Effective Delegation & Communication
4. Motivation & Get Rid of Problems

• Hard Decision

“Volunteer Management” ---- NPO Capacity Building Series Four

• New Volunteer & Corporate Social Responsibility (CSR)

1. About Volunteer & Volunteer Movement — Social Affairs/Duty
2. Who Volunteers? And Why?
3. Which Organization Use Volunteers? And Why?
4. Volunteer Organizations as Corporate Entities
5. New Stakeholders in Volunteerism — Government, Business & Labor
6. Reformulating the Volunteer Role

• Volunteer Program Planning & Administration

• If You Are Setting Up A New Volunteer Program

1. Perception of Need
2. Identifying Appropriate Volunteer Placements — Work & Requirement
3. Organizational Acceptance
4. The Volunteer Manager’s Place

• Consolidating Support for A Volunteer Program

1. Commitment from Senior Management & Financial Support
2. Board Approval
3. Staff Involvement
4. Assessing Need

• Preparing A Program Budget

• Program Administration

• Designing & Using Volunteer Program Forms & Records

1. Designing Forms & Collecting Information
2. Defining & Describing Volunteer Placement
3. Scheduling & Recording Volunteer Placement
4. Individual Volunteer Records
5. Policy & Procedures Manual
6. Reporting

• Managing Volunteer Recruitment

1. Preparation
2. Marketing
3. Recruitment Techniques

• Interviewing & Selecting Volunteers

1. Preparation
2. Screening Application & Setting Up the Interview
3. The Interviewer
4. The Interview
5. Making Decisions about Applicants
6. Match the Volunteer & the Placement

• Orientation & Training

1. Orientation
• Group Orientation
• On-the-Job Orientation
2. Training Volunteers
3. What Volunteers Need to Know
4. Raining Goals & Instructional Content
5. Training Method
6. Resource People
7. The Training Session
8. Evaluation the Training session

• Maintaining Volunteer Commitment

1. Defining the Volunteer-Organization Relationship
2. Volunteer Supervision & Support
3. Volunteer Recognition – Rewarding & Acknowledging

• Review & Feedback

1. Evaluating the Placement
2. Evaluating Volunteer Performance
3. Evaluating the Volunteer Program
4. Evaluating to Improve Service

“Financial Development” ---- NPO Capacity Building Series Five

• Attracting & Sustaining Sufficient Financial Resources

• Sharing Responsibility & Enhancing Returns

1. Building Up Sponsors’ System
2. Establishing A Bottom Line without Bottom Line – Product & Service
3. Always Mission Oriented

• The Local Philanthropic Culture

• Source of Support

• Being Candid with Funders